Refund, Return & Subscription Policy

Refund, Return & Subscription Cancellation Policy

Thank you for your support of Dulsa Life and our mission to deliver premium, plant-based wellness through our functional botanical complexes and sweeteners. Please read our return, refund and cancellation policies carefully before making a purchase.

Refund & Return Policy

Due to the consumable nature of our products, we are unable to accept returns on any opened items.

Unopened items may be returned for a refund if they meet the following criteria:

• The product is in its original, unopened, and brand-new condition

• The return is initiated within 14 days of delivery

• Proof of purchase is provided

Important Notes:

• A 20% restocking fee will be applied to all eligible returns to cover processing, inspection, and repackaging. 

• Return shipping costs are the responsibility of the customer and will be deducted from your refund.

• We do not offer refunds on shipping fees from the original order.

• Refunds are processed once the returned item has been received and inspected.

To begin a return, please contact us at info@dulsalife.com with your order number and reason for return.

Subscription Cancellation Policy

If you are enrolled in a Dulsa Life product subscription, you may cancel at any time. However, to avoid being charged for the next billing cycle:

• Cancellations must be made at least 3 business days prior to your next scheduled billing date

To cancel your subscription:

• Call us directly at 772-722-4138

Alternatively, you can email support@dulsalife.com for assistance. Please include your full name and order number for faster processing.

Late cancellation requests (less than 3 business days before billing) may result in your next order being processed and shipped. In such cases, our standard return policy will apply.

If you have any questions, we're here to help! Reach us at support@dulsalife.com